“Don`t communicate to be understood; rather, communicate so as not to be misunderstood.”
Communication
Act of exchanging information by speaking, writing or using a medium
How does Crowderia communicate?
Cross-cultural communication
How people from different cultural backgrounds communicate, in similar and different ways among themselves and across cultures.
Why is cross-cultural business communication important for Crowderia?
- To promote Cultural synergy within Crowderia
- Reduce or avoid problems caused by misinterpretations
- Improve productivity and efficiency
Different communication styles
- Direct vs indirect
- High context vs Low context
- Non-verbal communication
Recognizing different communication styles
- Observe behaviour
- Observe body language
- Look at hand gestures
- Is communication straightforward
- Does it involve elaborate explanation?
Ensuring clarity in communication
- Clarity means writing easy-to-read and easy-to-understand messages.
- A clear message keeps the intended receiver in mind.
- The message should focus on expressing a thought, not on impressing the reader.
Summary
- Communication differs based on cultures
- Recognize communication styles: behavior, body language, gestures, straightforward communication, elaborate explanation?
- Key obstacles: Lack of communication, spoken dialogue, information, feedback, selective in providing information.
- Strategies for effective communication
- Importance of emphasis
- E-mail etiquettes – mirror salutation, opening pleasantries
Presented by: Shenaz Ifhaam, BSc(Monash), ACIM (UK)
Aitken Spence PLC
